Information and Communication Technologies and Tourism: Information Systems Implementation and IT related Organisational change in the Tourism sector

Type of Document 6
Title of Journal
URL http://www.unpan.org/tasf
Author Dr. Cletus K Bertin
Abstract This paper addresses some of the findings from research undertaken on the use of the Internet and implementation of web-based systems in the tourism sector in the Saint Lucia. An analysis of the factors which impact upon the systems implementation process and ITenabled organizational change; levels of Internet adoption and maturity and the levels of success of e-business activities in the Eastern Caribbean tourism sector are presented. In-depth case studies were conducted and data collected, utilizing a combination of qualitative and quantitative approaches: interviews, questionnaires, web site analysis and secondary data, in five islands, from July 2001 to January 2003. Data was collected from a wide range of sources, including: National Tourist Offices, the Caribbean Tourism Organization, Ministries of Tourism, Hotel and Tourism Associations and industry personnel.
Keywords Egovernment, tourism, organisational change,
Publisher UNDESA/CARICAD
Language en
Date 31-12-2005
Subject MDG/s
Country/Countries Regional;ST Lucia
Document file Information systems Implementation and IT enabled organisational change in the Tourism sector.pdf




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