Information and Communication Technologies and Tourism: Information Systems Implementation and IT related Organisational change in the Tourism sector |
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6 |
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http://www.unpan.org/tasf |
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Dr. Cletus K Bertin |
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This paper addresses some of the findings from research undertaken on the use of the Internet and implementation of web-based systems in the tourism sector in the Saint Lucia. An analysis of the factors which impact upon the systems implementation process and ITenabled organizational change; levels of Internet adoption and maturity and the levels of success of e-business activities in the Eastern Caribbean tourism sector are presented. In-depth case studies were conducted and data collected, utilizing a combination of qualitative and quantitative approaches: interviews, questionnaires, web site analysis and secondary data, in five islands, from July 2001 to January 2003. Data was collected from a wide range of sources, including: National Tourist Offices, the Caribbean Tourism Organization, Ministries of Tourism, Hotel and Tourism Associations and industry personnel. |
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Egovernment, tourism, organisational change, |
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UNDESA/CARICAD |
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en |
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31-12-2005 |
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Regional;ST Lucia |
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Information systems Implementation and IT enabled organisational change in the Tourism sector.pdf |