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Information and Communication Technologies and Tourism: Information Systems Implementation and IT related Organisational change in the Tourism sector
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Type of Document |
6 |
Title of Journal |
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URL |
http://www.unpan.org/tasf |
Author |
Dr. Cletus K Bertin |
Abstract |
This paper addresses some of the findings from research undertaken on the use of the Internet and implementation of web-based systems in the tourism sector in the Saint Lucia.
An analysis of the factors which impact upon the systems implementation process and ITenabled organizational change; levels of Internet adoption and maturity and the levels of success of e-business activities in the Eastern Caribbean tourism sector are presented.
In-depth case studies were conducted and data collected, utilizing a combination of qualitative and quantitative approaches: interviews, questionnaires, web site analysis and
secondary data, in five islands, from July 2001 to January 2003. Data was collected from a wide range of sources, including: National Tourist Offices, the Caribbean Tourism Organization, Ministries of Tourism, Hotel and Tourism Associations and industry
personnel. |
Keywords |
Egovernment, tourism, organisational change, |
Publisher |
UNDESA/CARICAD |
Language |
en |
Date |
31-12-2005 |
Subject MDG/s |
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Country/Countries |
Regional;ST Lucia |
Document file |
Information systems Implementation and IT enabled organisational change in the Tourism sector.pdf |
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